Returns & Exchanges

At Basilur Tea, we strive for perfection in every brew; however, if your order does not meet your expectations, we offer a 30-day return policy for unopened and sealed tea products. Due to food safety regulations, we cannot accept returns on items that have been opened or consumed.

1

Initiate Your Request

Contact our customer service team within 30 days of delivery with your order number and a brief explanation for the return.

2

Secure Packaging

Ensure the tea tins or boxes are in their original, unopened condition and place them securely in a shipping box to prevent damage during transit.

3

Ship the Items

Affix the provided return label to your package and drop it off at any authorized courier location.

4

Quality Inspection & Refund

Once our tea masters verify the seal integrity of the returned items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing