Frequently Asked Questions
Everything you need to know about the world's finest Ceylon tea.
Where is Basilur Tea sourced and packaged?
All Basilur teas are sourced from the high-altitude plantations of Sri Lanka (Ceylon) and are packaged at the source within days of harvesting to ensure maximum freshness and flavor.
What is the shelf life of your loose leaf and bagged teas?
When stored in a cool, dry place away from direct sunlight, our teas typically maintain their peak flavor profile for up to 3 years from the date of production.
Do you offer international shipping?
Yes, we ship our premium tea collections globally. Shipping costs and delivery times vary by destination and are calculated at checkout.
Are your tea tins and packaging recyclable?
Sustainability is a priority for us. Our signature metal tins are designed to be reusable and are 100% recyclable, while our cardboard outer packaging is sourced from FSC-certified forests.
What is your return policy for food products?
Due to health and safety regulations regarding food items, we cannot accept returns on opened tea products. However, if your order arrives damaged or incorrect, please contact us within 14 days for a replacement or refund.
Are Basilur teas organic or non-GMO?
We offer a specific range of certified organic teas. All our products are non-GMO and undergo rigorous quality testing to ensure they meet international food safety standards.